Refund and Returns Policy
Last updated: June 2026
At 404 Deep, we specialize in providing high-quality digital music products, including Ghost Producer tracks, instrumentals, samples, and digital downloads. Because our products are digital and delivered instantly, our refund policy differs from physical goods.
1. Right of Withdrawal for Digital Content
By purchasing and downloading a digital product from 404 Deep, you acknowledge and agree that you are waiving your standard right of withdrawal (the 14-day cooling-off period) once the download or streaming access has begun. This is in accordance with consumer protection regulations for digital content.
2. When We Offer Refunds
We want you to be completely satisfied with your purchase. We will offer a full refund or replacement in the following specific cases:
- Corrupted Files: The downloaded file is damaged, corrupted, or cannot be opened.
- Incorrect Item: You received a different track or file than the one you purchased.
- Technical Issues: A technical error on our end prevented you from downloading or accessing your purchased product.
3. When We Do Not Offer Refunds
We cannot offer refunds in the following situations:
- Change of Mind: You simply changed your mind after purchasing.
- Buyer’s Remorse: You no longer want the track after the purchase is complete.
- Previewed Content: You did not like the track after purchasing, provided that a preview/sample was available on the product page prior to purchase.
- Purchased by Mistake: The purchase was made accidentally (please review your cart carefully before checkout).
4. How to Request a Refund
If you believe you are eligible for a refund under our policy, please contact our support team within 14 days of your purchase.
Please include the following information in your email:
- Your Order Number
- The Name of the Track/Product
- A detailed description of the issue (e.g., error messages, proof of corrupted file)
Contact Email: info@404deep.com
Our team will review your request and respond within 48-72 hours. If approved, the refund will be processed to your original payment method within 5-10 business days.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
404 Deep Email: 404deeprecords@gmail.com Website: https://404deep.com/contact-us/
